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Annoyance Calls

How to Handle Annoyance Calls

Neighbor Spoofing, Robo-Dialed & Telemarketer Calls

The FCC is warning consumers about "neighbor spoofing" scams where thieves may manipulate caller ID information in ways that make calls appear to have been placed locally. While a call might originate overseas, the caller ID information on the recipient's phone would appear as though the call is coming from the consumer's own area code and local exchange. Scammers use spoofing to increase the likelihood that consumers pick up the phone and to increase the consumer's trust in the call. See below for some tips on protecting yourself against spam calls.

  • Be Aware: Caller ID showing a "local" number no longer means it is necessarily a local caller.
  • Don't answer calls from unknown numbers.
  • Don't provide any personal information to callers.
  • Review call blocking tools on our website or from 3rd party app developers.
  • File a complaint with the FCC.

What ATMC is doing to Help

ATMC has made changes to help you avoid nuisance calls on your ATMC telephone line. If you have caller ID you will see additional information on incoming calls that might affect whether or not you choose to answer the call or ignore it. Each incoming call will be pre-screened for authenticity. Calls that are verifiable will display the calling party’s name and number and should be safe to answer. Calls that are from verifiable phone numbers but are likely part of a robocall list will display the word “ROBO” beside the name of the calling party. This could include automated calls from pharmacies, schools and churches.

For calls where the calling party can’t be identified, the caller ID will display the word “SPAM.” And finally, for calls where it is most likely the number is being ‘spoofed’ or faked, the caller ID will display “FRAUDULENT CALL.” In this instance these calls should be avoided. Of course, with any technology, this solution may not be accurate 100% of the time.    

If you receive a call from someone you know that is incorrectly displayed, please contact ATMC at 910-754-4317.


Unwanted Telemarketing Calls – Do Not Call Registry

In an effort to reduce the number of unwanted telemarketing calls, the FCC has provided telephone subscribers the opportunity to register their residential telephone numbers, including wireless numbers, for inclusion in the national Do Not Call (DNC) registry administered by the FTC. You may register, or revoke registration of, your number without charge by calling the FTCs toll free number, 1-888-382-1222 or TYY 1-866-290-4236, from the telephone number you are registering or revoking, or via online by visiting the FTCs website located at www.donotcall.gov. The FCC/FTC rules contain an established business relationship exception that permits a company that has such a relationship with you, like ATMC, to call you even if your number is on this national DNC list. For more information, see www.fcc.gov/cgb/donotcall/ and www.ftc.gov/donotcall.


Telemarketer Call Screening

Telemarketer Call Screening is an optional call feature designed to prevent calls from live telemarketers as well as ALL robo-dialed or automated calls. When the feature is turned on, all incoming calls initiate the recorded announcement: "This number does not accept telemarketer calls. If you are a telemarketer, put this number on your DO NOT CALL list. If you ARE NOT a telemarketer, press 1." When the caller presses '1', the call is released to ring through on your line, and that number is automatically added to your ALLOW list.

  • If the caller is a live telemarketer, he is expected to follow the announcement instructions to add your phone number to their DO NOT CALL list, and not press '1'.
  • Robo-dialed or automated calls do not have a live person present to press '1', so those calls WILL NOT ring through on your line.

IMPORTANT NOTE: While this feature prevents unwanted robo-dialed or automated calls such as from telemarketers and political parties, IT WILL ALSO prevent robo-dialed or automated calls communicating wanted messages, such as school closings, doctor appointment reminders, etc. To make sure you get these important calls, you may contact these entities and change your contact number to your cell number. Or, you can add the phone number they use for automated messaging to your ALLOW list.

Subscribe to this feature by calling ATMC Customer Service at 910-754-4311.

Feature User Codes:
*20 Access the main menu
0 Add the last caller to your blocked list
1 Add a number to your blocked list
2 Remove a number from your blocked list
3 Remove all numbers from your blocked list
4 Add a number to your allowed list
6 Turn ON service
7 Turn OFF service
8 Block private callers
9 Allow private callers
Star (*) Repeat the menu

Receiving harassing, obscene, threatening, computer, or fax machine calls

We recommend that you consider subscribing to one the optional features below to address your situation. These features can be added to your phone line by calling ATMC Customer Service at 910-754-4311.


Selective Call Rejection

Use Selective Call Rejection to create a list of up to 30 telephone numbers you want to block. Calls from these numbers never reach you; instead, the calling party hears a pre-recorded message telling them that you are not receiving calls at this time. Subscribe to this feature by calling ATMC Customer Service at 910-754-4311. To Use Selective Call Rejection:

  • To turn On or Off: Press *60 and listen for instructions.
  • If you know the number that has called you: Hang up. Lift the receiver and listen for the dial tone. Press *60 and follow the instructions on how to add the number to your list.
  • If you DO NOT know the number that has called you: Hang up. Lift the receiver and listen for the dial tone. Press *60 and listen for instructions. Press # 01 #. This will capture the number of the last party that has called and add it to your list.

Call Trace

Use Call Trace if you are receiving threatening calls and you have asked law enforcement to become involved. Call Trace allows you to automatically request a trace of an obscene, threatening or harassing call. After receiving such a call, you simply dial a special code to have the calling party’s phone number printed at ATMC. Subscribe to this feature by calling ATMC Customer Service at 910-754-4311. To Use Call Trace:

  • Hang up after receiving the threatening call.
  • Lift the receiver and listen for dial tone.
  • Press *57. A recording will tell you if the call was successfully traced or not. If it is successful, call ATMC at 755-1630 and leave your name, phone number, and the date and time of the call traced.

An authorized ATMC representative will pull the information and start a file. Calls that are successfully traced will be added to your file. You must contact us after each successfully traced call. You will be notified when three or more calls have been traced back to the same telephone number. ATMC does not take deterrent action on your behalf. However, we will release your trace information to law enforcement agencies for further investigation.


Wiretap and Listening Device

If you suspect an illegal wiretap or listening device on your telephone, report this to our repair department by calling 910-754-4317.

Battery Backup

Instructions to Battery Backup Replacement

Telephone service provided via the cable system using a cable modem or via the fiber optic network using an Optical Network Terminal (ONT) rely on electricity to work properly. These units are equipped with a battery to provide backup power for a limited time should there be a power outage. To ensure continued access to telephone service in the event of a power outage, we recommend that you check your battery on a regular basis. Instructions for testing and replacing backup batteries may be found by visiting one of the links provided below.

Cable modem customers may purchase a backup battery from any ATMC retail location and perform a self-install. Backup batteries for Fiber ONTs must be replaced by an ATMC technician. To schedule a professional installation for your backup battery or for additional information about testing and replacing your backup battery, please contact us at 910-754-4311.

Forms & Releases

Letter of Agency

Switching to ATMC Long Distance is quick and easy. ATMC Long Distance service requires a signed authorization form called a Letter of Agency. To ensure a smooth transition to ATMC Long Distance, print the Letter of Agency from the link below, sign and mail or fax it to our Business office.

Mail forms to:

ATMC
Attn: Long Distance
PO Box 3198
Shallotte, North Carolina 28459

Or Fax:

910-754-3781

PIC Freeze

Long Distance Carrier Freeze

Sometimes customers have their long distance carrier changed without their consent. In order to better serve you and keep you from getting your carrier changed without authorization, we provide a PIC (Primary Interchange Carrier) freeze service free of charge for our customers. Fill out the PIC Freeze Authorization Form and mail or fax it to ATMC to prevent a change in your long distance carrier without your consent.

Once the PIC freeze is in place, the freeze can only be lifted by your written authorization. The authorization required for the lifting of the PIC freeze is in addition to the regular verification process required to change to a different telephone service. The written authorization must be signed and state your intent to lift a PIC freeze. It should also include your billing name and address and each telephone number to be affected.

Mail forms to:

ATMC
Attn: Long Distance
PO Box 3198
Shallotte, North Carolina 28459

Or Fax:

910-754-3781

Calling Plans & Calling Features

Calling Features

Phone Support Calling Features

Call Waiting ID

Allows you to see the calling name and number of an incoming call when you are already on the line. It works just like Call Waiting, except when you hear the Call Waiting tone you will be able to see the Caller ID information on the incoming call.

How To Use:
Requires Call Waiting service and a Call Waiting ID compatible phone.


Caller ID

Displays an incoming caller’s name and phone number

How To Use:
No activation is required.


Per-Line Blocking

This feature is available UPON REQUEST. Automatically prevents the display of your name and phone number for all calls you make from your line to all other land lines.

How To Use:
When added to your line this feature does not require any further activation. You have the option of allowing your name and number to be displayed on chosen calls by pressing *82 before placing a call.


Per-Call Blocking

Use on the calls of your choice. Prevents the display of your name and phone number when you make a call from your line or a call from your line to another land line. With this blocking arrangement, simply dial *67 before placing each call to automatically block your name and number from being seen.

How To Use:
Dial *67 before placing each call to automatically block your name and number from being seen.


Call Return

Automatically return the call of the last party who called or attempted to call you.

How To Use:
Press *69. Listen for an announcement that will tell you the phone number of the party who last called you. If you wish to return the call, Press 1. If the line is busy listen for an announcement telling you the number is busy. Hang up. You will hear a special ring when the line is free. (The busy line will be dialed for the next half hour). To cancel Repeat Dialing: Press *89 and listen for announcement.


Repeat Dialing

Allows you to continuously attempt to redial a busy number that you tried to call.

How To Use:
Hang up, then lift the receiver and listen for dial tone. Press *66. If the line is busy listen for an announcement telling you the number is busy. Hang up. You will hear a special ring when the line is free. (The busy line will be dialed for the next half hour). To cancel Repeat Dialing: Press *86 and listen for announcement.


Call Forwarding

Transfer all your calls to another phone number

How To Use:
Dial *72, then dial the phone number to which you want your incoming calls transferred - you will then hear two beeps. To cancel Call Forwarding: Dial *73, wait for two beeps. (Include 1+ the area code if you forward your call to a long distance number).


3-Way Calling

Add a third party to your conversation.

How To Use:
To set up a three-way call: First, hold your existing call by depressing the switch quickly. Listen for several short tones followed by a dial tone. Dial the phone number of the second party. Depress receiver button again quickly to connect all three parties.
To end three-way call: When you hang up, both parties are automatically disconnected. If either the second or third party wishes to drop off of the call, they just need to hang up. Now you can continue talking to the remaining party.


Anonymous Call Rejection

Refuses calls from partys who have blocked their number from being displayed on Caller ID. These partys will hear an announcement that you do not accept anonymous calls and they should remove blocking of their name and number and call back. All other calls will ring through as usual.

How To Use:
To "turn on" the service: Press *77. Listen for a confirmation tone or announcement. To "turn off" the service: Press *87, then listen for announcement.


Selective Call Forwarding

Allows you to create a list of phone numbers that are to be forwarded when they call you.

How To Use:
Press *63. Voice instructions will instruct you on how to turn Selective Call Forwarding on or off and make changes and add numbers to your Selective Call Forwarding list. Voice instructions will also guide you through the steps of how to enter, confirm or change the number to which your calls will be forwarded. (Reference: Managing Your Call List, below)


Selective Call Rejection

Create a list of phone numbers from which you do not wish to receive calls. Callers from phone numbers on your list receive an announcement that you are not receiving calls at this time.

How To Use:
Press *60. Voice instructions will instruct you on how to Turn Selective Call Rejection on or off and make changes and add numbers to your Selective Call Rejection list. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Selective Call Rejection’s voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party's number). Hang up, then lift the receiver and listen for the dial tone. Press *60 and listen for instructions. Press # 01 #. (Reference: Managing Your Call List, below)


Selective Call Acceptance

Create a list of phone numbers from which you ARE WILLING to accept calls. Calls from phone numbers that are NOT on your acceptance list are sent to an announcement that informs the caller that you are not receiving calls at this time.

How To Use:
Press *64. Listen to the voice instructions which will guide you through the steps of how to: turn Selective Call Acceptance on or off and make changes and add numbers to your Selective Call Acceptance list. (Reference: Managing Your Call List, below)


Speed Dial 8

Allows you to dial up to 8 phone numbers of your choice by using a one digit code that you have assigned to each selected phone number.

How To Use:
To set up Speed Dial 8: Select a 1-digit code (between 2 and 9). Press *74 and enter the code you selected and the complete telephone number it will represent. Two beeps will confirm your entry. Include 1+area code if a long distance number. To use Speed Dial 8: Press the 1-digit code and the # button.


Managing Your Call List

Use this quick reference guide to manage the calling lists you have created for your selective call features.

How To Use:
Press the following button if you want to:

0 - Repeat the instructions
1 - Review the numbers on your calling list
3 - Turn feature on or off
# - Add a number to your calling list
* - Delete a number from your calling list (You must enter the area code before the number, then press the ”*” key)
08 - Delete all numbers from your calling list


Voicemail Instructions

Setting Up Your New Mailbox:

From Your Own Phone:

Dial *99 or (910) 755-3804 . You will be asked to enter your pin. Enter the default pin of four zeros (0000) followed by #. A voice prompt will talk you through establishing a new pin and assigning a name and greeting to your voice mailbox.


From Another Phone:

Dial (910) 755-3804 . Enter your 10 digit area code and phone number followed by #. You will be asked to enter your pin. Enter the default pin of four zeros (0000) followed by #. A voice prompt will talk you through establishing a new pin and assigning a name and greeting to your voice mailbox.


Accessing Your Voicemail:

From Your Own Phone:

  • Dial *99 or  (910) 755-3804 .
  • You will be asked to enter your pin followed by #.
  • If you have new messages, the messages will be identified.
  • You will be presented with the Voicemail Main Menu.

From Another Phone:

  • Dial (910) 755-3804 .
  • Enter your 10 digit area code and phone number followed by a #.
  • You will be asked to enter your pin followed by #.
  • If you have new messages, the messages will be identified.
  • You will be presented with the Voicemail Main Menu.

Voicemail Main Menu:

Play Inbox Messages 1
Send Messages 2
Work With Greetings 3
Mailbox Settings 4
Access Deleted Messages 6
Log On as a Different User 7
Help 0
Exit Voicemail System *


Message Playback Options:

Skip Messages                           9
Reply to Messages 4
Delete 3
Mark as New 2
Forward Message 5
Repeat Message 1
Pause/Resume 8
Back to Menu *
Next Message #


Forwarding a Message:

While listening to a message, you can send a copy of the message to another recipient.
 
  • To forward the current message, press 5.
  • Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
  • Press # when finished entering destinations.
  • You will be prompted to record an introduction.
  • After the tone, record your introductory message and press # when finished.
  • Press # to send.
  • Press 1 for delivery options.

Delivery Options Menu:

Review the message 1
Mark message as urgent 2
Mark message as private 3
Re-record your message 4
Request a delivery report 5
Request a read report 6
Add or remove recipients 7
Schedule the message to be delivered in the future 9
Send the message as is #
Exit or press cancel *

Toll Free

ATMC Long Distance customers have the option to receive a toll free number. Family and friends can call your toll-free number 24-hours a day, seven days a week free of charge and it only costs you 15¢ a minute. There's no confusing pre-dialing for them and the calls show on your monthly telephone bill.

  • Personalized toll free number
  • Only 15¢ per minute
  • No time restrictions / rate valid 24 hours per day
  • No Monthly Service Fee

International Rates

City Dial Direct Country Code

* City Codes not required.
† 011 not required when direct dialing these countries.
Dial 1+ Area Code + Number

Toll Control

Toll Control with PIN (Personal Identification Number) Override allows you to prevent long distance calls from being made from your telephone line. It can be overridden on a per call basis by dialing a special access code plus your PIN. Incoming and local calls are not affected by activation of this feature.

To set or change your PIN #:

  1. Lift the receiver and listen for dial tone.
  2. Dial * 12 (or dial 1112 with a rotary phone).
  3. Listen for three beeps followed by dial tone.
  4. Dial the old PIN # (1 to 7 digits), followed by # (or wait 4 seconds).
  5. Listen for three beeps followed by dial tone.
  6. Dial the new PIN # (1 to 7 digits), followed by # (or wait 4 seconds).
  7. Listen for three beeps followed by dial tone.
  8. Dial the New PIN # again, followed by # (or wait 4 seconds).
  9. Listen for three beeps followed by dial tone. Then hang up.

To make a toll call (or override toll control restriction):

  1. Lift the receiver and listen for dial tone.
  2. Dial * 13 (or dial 1113 with a rotary phone) and listen for dial tone.
  3. Dial your PIN code, followed by # (or wait 4 seconds). If your PIN is valid, you will hear three beeps followed by dial tone.
  4. The dial a normal toll call (1 + area code + number).

To make a call to a number within the 40 mile area:

  1. Lift the receiver and listen for dial tone.
  2. Dial *13 (or dial 1113 with a rotary phone) and listen for dial tone.
  3. Dial your PIN code, followed by # (or wait 4 seconds. If your PIN is valid, you will hear three beeps followed by dial tone).
  4. Dial 1010 + carrier code + 1-910 + telephone number.
  5. This sequence must be repeated each time you wish to dial a number in the ''40 mile area''.

Notes:

  1. If a toll call is attempted without first dialing the access code and PIN, the call will not be completed.
  2. If you dial an invalid access code and/or PIN, you will hear a fast busy signal.
  3. Toll Restriction is automatically returned each time you go back on hook.
  4. If you have Call Transfer or Three-Way Calling:
    • Once you use your PIN to make a toll call, you may hook flash and directly dial another toll number to set up three-way call, or transfer the call.
    • If someone calls you and you wish to set up a three-way call or transfer this call to a toll number, you must hook flash and use the above procedure to make the toll call.

ATMC Voicemail Online

Now, access our voicemail online at our new site ATMC Voicemail Online .

ATMC Voicemail has integrated advanced voicemail capabilities with the Internet to give you more message retrieval, notification and management options than ever before. Not only will your voicemail take messages if your line is busy or you're not at home, now you can forward your voicemail to your computer, receive a notice on your cell phone when new messages arrive, change voicemail settings online and more. Plus, voicemail works even if the electricity goes out.*

* During power outages access to voicemail is dependent upon availability of phone service.

Basic Voicemail

20 Messages, 3 minute message, 10 day message memory, One sub-mailbox, Auto-login capability, Message waiting light (with equipped telephones), Email message notification, Daily message notification, Access to online message retrieval, Spanish language available

To Set Up Your Voicemail:

  1. Dial your access number 1.910.755.3804 or *99.
  2. Enter your 10-digit phone number, followed by
    the # symbol.
  3. Enter the default password of four zeros (0000).
  4. Press 9 for mailbox setup and the system will talk you through setting up your new password, name and greeting.

Menu Options:

Press # If you want to:
1 Listen to messages.
3 Send messages to another mailbox.
7 Play current date and time.
9 Set up voice mailbox.
0 Repeat these choices.

To Listen To & Retrieve Messages:

Press # If you want to:
1 Hear new messages.
2 Hear saved messages.
* Return to main menu.
0 Repeat these choices.

After Your Voicemail is Set Up:

Dial 1.910.755.3804 or *99 to access the system and use the following key commands to manage your messages:

Press # If you want to:
1 Play or replay messages.
2 Save message and go to next.
3 Delete message and go to next.
4 Save message as new message.
6 Forward message.
7 Skip back three seconds.
8 Pause or continue message.
9 Skip forward three seconds.
* Return to main menu.
0 Repeat these choices.

 

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