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Help with Billing

Understanding Your Bill

Click Here for a video walkthrough of your bill.

Your ATMC bill makes it easy to read and understand the charges associated with your account. Click on a magnifying glass to get a closer look at the features of your bill.

Understanding Your ATMC Bill
 
 
 
 
 
 
 

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ATMC Bill

Bill Date, Past Due Date, and Past Due Amount tell you the date of the bill, when your bill will be past due and if you owe a past due balance from previous bill statements. Your Account Number will be used to help reference your account if you call into our Customer Care Center. The new Customer Code is a unique number that is printed on every bill. This number provides another method for securely identifying you, the customer.

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ATMC Bill

The Account Summary section is a snapshot of the charges that are due on your account for the current statement cycle. Your Previous Balance, Previous Payments, Balance Forward and Current Charges are all listed here. Your Current Charges are further broken down into sub charges of Services and Equipment, Other Charges and Credits, Taxes and Fees, and Calling Charges. These sub charges make up the total Current Charges. All of these charges together add up to your Total Amount Due, shown at the bottom.

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ATMC Bill

The Customer Communication section is a dedicated area where you will find important messages and offers from ATMC.

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ATMC Bill

Our contact numbers are conveniently located in the middle of the front page of your bill. Here you will find numbers for Customer Care, our Toll Free number, and Repair.

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ATMC Bill

New Easy Ways to Pay section lists out all the various options available to pay your bill. Pay your bill through Mail, In Person, Phone, Online, or set up a monthly draft through Auto Pay.

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ATMC Bill

This section of the bill shows your bill payment method. This message will change depending on how you pay your bill each period. Different messages exist for customers who mail in their payment, or if a customer has a draft payment from a credit or debit card or checking account.

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ATMC Bill

This is your payment stub. This section of the bill is what you will mail back to us if you are mailing in your payment. Bill Date, Account Number, Past Due Date, and Amount Due are all shown on the stub, along with an area to enter the amount you are paying towards your bill. If you choose to pay your bill though other methods, such as online, or through Auto Pay, this area will be blank.

Understanding Your ATMC Bill
 
 
 

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ATMC Bill

Detailed Payment Activity section is capable of showing up to the last ten payments, credits, or fees applied to your account during the statement period.

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ATMC Bill

Condensed legal and regulatory section gives you vital information on Disconnection and Restoral of Service, Late Payment Fee, Rates, Terms and Conditions, Unauthorized Charges, Closed Captioning, Cable TV Franchise Authority Information, and how to make an Address Change.

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ATMC Bill

Quickly and easily find out the address and hours of operation for all of our convenient locations.

Understanding Your ATMC Bill
 
 
 
 
 
 
 

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ATMC Bill

New Bundle Services section shows you which bundle/s (if any) you subscribed to during the statement period. The service icons at the top represent the services that are included in your current bundle.

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ATMC Bill

Calling Detail/Charges section shows any long distance charges you incurred during your statement period. Your long distance provider, along with your calling plan summary and any toll charges are included here as well. If you subscribe to a Nationwide Long Distance plan, this section will not be on your bill.

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ATMC Bill

Each service section is represented by its service icon and details the charges for Monthly Service and Equipment as well as Taxes and Fees. Each section’s charges are totaled at the end so you know exactly what you are paying for each service.

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ATMC Bill

Bundled services are easier to identify as all bundled items are clearly marked as such in the description. We replaced using numbers “(3)” with – “BUNDLED”.

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ATMC Bill

Taxes and Fees are now shown separate from other monthly charges under each service section.

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ATMC Bill

This section has been added to more easily identify the account holder and location of the services that are shown on the bill.

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ATMC Bill

Other Charges and Credits section is clearly identified. In this section you will see all of your one-time charges and credits as well as any prorated charges or credits you may have incurred during the statement period.

Billing FAQs

What do all these charges on my bill mean?

Your bill will reflect the services you have requested as well as charges mandated by local government, state and federal agencies.

I was supposed to be given a credit on last month's bill, but I am being charged again this month. Why?

When it has been determined that you are due a credit, you have the option to pay the previous statement amount in it's entirety or deduct the credit from your payment. If you choose to deduct the credit from this month's payment, the credit amount will be shown on your next statement as a "balance forward". The actual credit will appear in the 'Other Charges and Credits' section of the same bill, and it will be deducted from the current monthly charges to offset the 'balance forward amount'. The statement that reflects the credit amount should be correct and the total "amount due" should be paid in full.

How do I file a dispute if an unauthorized charge appears on my bill?

If you see a charge on your bill that you did not authorize, please contact us immediately. All charges appearing on your bill are considered valid unless you file a dispute with us. You have 90 days from the date of the bill to dispute any charge(s). If you do not file a dispute, you agree to pay all charges on your bill, according to the terms of our tariff(s) and your membership with ATMC. You may contact us in a number of ways to file a dispute. We can be reached by phone at (910) 754-4311 or 888-367-2862. However, to preserve all your rights to dispute resolution, you must contact us via email at contact@atmc.com or write to us at ATMC Customer Service, P.O. Box 3198, Shallotte, NC 28459.

Does ATMC charge any late fees?

ATMC may assess a late payment fee on any account that has not been paid in full by the payment due date. If you have questions regarding this fee, please contact ATMC at (910) 754-4311 or 888-367-2862 (toll-free).

What are partial month charges/prorated billing?

Partial month charges, or prorated charges are located under the 'Other Charges & Credits' section of your billing statement. These charges may appear whenever you initiate service, add service, change service plans or add features to your account. These charges reflect the portion of the month in which the services were used. Read below to learn more.

How am I billed when I install service or add services and features?

  1. Prorating begins on the first day of activation of your requested service or feature, & ends on the day of your next billing cycle.
  2. Services & features are billed one month in advance.
  3. Usage charges will apply when applicable.
  4. All subsequent bills will reflect your monthly service and feature charges.
(Example: Your billing cycle is from September 1 - September 30 & you add a feature on September 10th. Your October statement will reflect the full month service charge for the added feature & a prorated charge for 20 days in September.)

How am I billed when I disconnect services and features?

  1. You will receive a credit for services and features from the day of disconnection through the last day of your last billing cycle.
(Example: Your billing cycle is from September 1 - September 30 & you disconnect your service September 10th. You will receive a credit for 20 days in September for that service. This credit will appear on your next month billing statement.)

How do I get information on a telephone number I called?

Go to our Online Phonebook to access a variety of reverse lookup sites that allow you to search for information by phone number.

Toll Charges

All of your toll charges for long distance calls will be listed in the Calling Detail/Charges section of your bill.

Payment Options & Policies

Billing Payment Options & Policies

Payment Of Bills

ATMC has four (4) billing cycles for each month.
ATMC has several options available to make paying your bill easier and faster.

Unpaid Accounts:

Nonpayment of any portion of your ATMC bill may result in interruption or disconnection of any and all services. You are liable for payment for all services rendered by ATMC and billed to your account. It is your responsibility to mail or make payment in a timely manner to ensure receipt by ATMC on or prior to the due date. If your account is unpaid on the due date, you may receive a call from our automated messaging system or an ATMC representative reminding you to pay your bill immediately to avoid disconnection of any and all services. If you know that your payment will be late, call our Financial Services department at 910-755-1645 to discuss available payment arrangements. ATMC may, at its discretion, submit your unpaid account to a third-party collection agency, which may result in a negative impact on your credit history or credit score.

Ways to Pay Your Bill

Online at myATMC:

Visit myATMC to pay by MasterCard, Visa, Discover, bank draft, or electronic Check. Access to myATMC requires a username and password. Call 910-754-4311 to sign up.

Automatic Credit/Debit:

Set-up recurring monthly payments by MasterCard, Visa, or Discover at myATMC or by calling Financial Services at 910-755-1645.

Automatic Bank Draft:

Recurring monthly payments by draft on your checking or savings account can be set up through myATMC, calling ATMC Financial Services at 910-755-1645 or downloading and completing the Authorization Agreement for Prearranged Payments form with the appropriate information. Send it to our business office (ATMC Financial Services PO Box 3198, Shallotte, NC, 28459) along with a voided check. After this information has been submitted to and approved by your bank (approximately 30 days) your following month's bill will be drafted. On the front of your bill statement you will find a draft confirmation statement that includes the date that your account will be drafted.

By Phone:

Call 910-754-4311 or 888-367-2862 to make a payment using ATMC's 24-Hour Automated Payment system. Using your MasterCard, Visa, Discover or electronic Check, pay your total statement balance, past due amount, or other amount. No convenience fee, and instructions are provided in English and Spanish.

By Mail:

Make your check payable to ATMC and send it to: ATMC Financial Services, PO Box 3198, Shallotte, NC, 28459

In Person:

Shallotte

ATMC Headquarters
640 Whiteville Road
Mon-Fri, 8am-6pm
Sat, 9am-2pm
Closed Sun
(Night Drop Box)

Sunset Beach

The Village at Sunset Beach
1780-9 Chandlers Lane
Mon-Fri, 8am-6pm
Sat, 9am-2pm
Closed Sun
(Night Drop Box)

Leland

Brunswick Forest
1201 Dickinson Drive
Mon-Fri, 8am-6pm
Sat, 9am-2pm
Closed Sun

Whiteville

Behind Brunswick Electric
2230 New Britton Highway
Mon-Fri, 8:30am-5pm
Closed Sat & Sun

ReConnect Services

Reconnect after DNP (Disconnect for Non-Payment)

Online at myATMC

Go to myATMC and make an online payment that matches or is greater than your past due amount. Click the “Yes” button to reconnect services. myATMC online services require a username and password. Pay by Mastercard, Visa, Discover, or electronic Check. Sign up by calling 910-754-4311.

By Phone

Call ATMC's 24-Hour Automated Payment system at 910-754-4311 or 1-888-367-2862 and make a payment that matches or is greater than your past due amount. Follow the prompts to reconnect services. One $30 reconnection charge will be added to your next bill statement. No convenience fee, and instructions are provided in English and Spanish

In Person

Visit one of our locations to make your payment by Mastercard, Visa, Discover, or Check and request reconnect.

Service Reconnection Charge

ATMC charges a $30 fee to reconnect service.

Reconnect after Guaranteed Disconnect

Guarantee Disconnect service is intended as a temporary, money-saving option for customers who wish to suspend their services during a time period in which the services will not receive daily use. Temporary suspension of services through the Guarantee Disconnect option is permitted no more than 4 times per calendar year and for a total of no more than 180 days per calendar year. You retain your telephone number and when you are ready, all services are reconnected the same day as you make the request. There is no disconnect/reconnect charge when you use the account management site, myATMC. For more information or to enroll in myATMC, call ATMC Customer Service at 910-754-4311. Note: Accounts suspended more than 180 days will result in all services on your ATMC account being returned to active status where billing will continue at regular rates.

Online at myATMC

Go to myATMC and follow the prompts to reconnect services. myATMC online services require a username and password. To register, call ATMC Customer Service at 910-754-4311, Monday-Friday, 8am-6pm. There is no charge to reconnect after Guarantee Disconnect online at myATMC.

By Phone

Call Customer Services at 910-754-4311 between the hours of 8:00am-6:00pm, Monday-Friday to request reconnect. One $20 reconnection charge will be added to your next bill statement.

In Person

Visit one of our locations to request reconnect. One $20 reconnection charge will be added to your next bill statement.

Shallotte

ATMC Headquarters
640 Whiteville Road
Mon-Fri, 8am-6pm
Sat, 9am-2pm
Closed Sun
(Night Drop Box)

Sunset Beach

The Village at Sunset Beach
1780-9 Chandlers Lane
Mon-Fri, 8am-6pm
Sat, 9am-2pm
Closed Sun
(Night Drop Box)

Leland

Brunswick Forest
1201 Dickinson Drive
Mon-Fri, 8am-6pm
Sat, 9am-2pm
Closed Sun

Whiteville

Behind Brunswick Electric
2230 New Britton Highway
Mon-Fri, 8:30am-5pm
Closed Sat & Sun

Taxes and Fees

Federal and State Fees, Taxes, Surcharges

Federal Subscriber Line Charge (SLC)

A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in constructing and maintaining the local network. The SLC is part of the FCC's campaign to promote competition in the U.S. telecom industry and reflects its intent to make end-user customers more directly responsible for these costs.

Federal Access Recovery Charge (ARC)

The ARC is a charge that was adopted by the FCC as a part of its reforms to intercarrier compensation. The ARC may be billed as a separate charge or billed in combination with the SLC. The FCC sets the rates for the ARC each year.

Federal Universal Service Charge (FUSC)

The federal government established national programs to support universal telephone service. The federal Universal Service Fund assists with the costs of providing "affordable" services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount of monthly FUSC on your bill depends on the services you order and the number of telephone lines you have.

Federal Excise Tax

A federal tax that applies to local telephone service billed separately from long distance service. See I.R.S. Publication 510 at www.irs.gov for more details.

NC Telecommunications Tax

North Carolina Sales tax imposed on telecommunications services. NC G.S. 105-164

NC Cable TV Tax

North Carolina Sales tax imposed on video programming services. NC G.S. 105-164

E911 Charge

A state/local government fee used to fund emergency 911 services, such as fire and rescue.

Telecommunications Relay Service Surcharge

A state charge used to fund relay centers and special equipment that assist hearing- and speech-impaired persons to communicate over the national telecom network. NC G.S. 62-157

Lifeline Discount

Lifeline is a federal benefit that lowers the monthly cost of phone or Internet service for eligible customers.

If you are a low-income consumer and need help paying for phone service or broadband internet service, you may be eligible to participate in the government Lifeline benefit program.

Lifeline reduces what you pay for residential landline telephone service or residential broadband internet service per month. Those eligible for Lifeline can apply their benefit to any voice service ATMC offers whether standalone or bundled with other services. You may qualify to receive Lifeline if your household income is at or below 135% of the Federal poverty guidelines or you receive any of the following benefits: Federal Public Housing Assistance (FPHA), Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI) Veterans Pension and Survivors Benefit Programs, or certain Tribal programs.

If you qualify for Lifeline, you will be eligible to receive a monthly benefit of up to $7.25 towards basic residential landline service or up to $9.25 per month for residential broadband internet service.

To see if you are eligible for program enrollment complete the National Verifier Form available at the Universal Service Administrative Company’s (USAC) National Verifier website. If you are approved to receive Lifeline benefits, you will need to print out your verification form and bring it with you when you come to apply for service.

Lifeline assistance is limited to one benefit per household and available on one service only per household, whether wireless, landline or broadband. Lifeline is non-transferable between individuals. If you are currently receiving Lifeline assistance through another provider you are permitted to transfer your benefit to your ATMC residential broadband or residential telephone service. To initiate a transfer of your Lifeline benefit to your ATMC residential broadband or telephone service, please contact ATMC customer care at 754-4311.
 

May not be available in all areas.

Help with Online Account Management

myATMC

Easily manage your account online at myATMC. A username and password is required. To register, call ATMC Customer Service at 910-754-4311, Monday-Friday, 8am-6pm.

We accept Mastercard, Visa, and Discover credit cards. You may also use your VISA debit card.

Credit Cards

At myATMC you can

Make a Payment
View and pay your bill using Mastercard, Visa, Discover, bank draft, or electronic Check. Click here to learn how to set-up a bank draft.

Set Up Automatic Monthly Payments
Your bill statement amount can be automatically charged to your Mastercard, Visa, or Discover, as well as automatically drafted from your checking or savings account. To change your credit card information or discontinue this payment method, click on the “Account Settings” tab.

Reconnect service after DNP (Disconnect for Non-Payment)
Make an online payment that matches or is greater than your past due amount. Click the “Yes” button to reconnect services. Pay by Mastercard, Visa, Discover, or electronic Check.

Service Reconnection Charge
ATMC charges a $30 fee to reconnect service.

Guaranteed Disconnect/Reconnect
At myATMC, follow the prompts to place your account in Guaranteed Disconnect/Reconnect status. There is no charge to (Guaranteed) disconnect/reconnect through myATMC.

Guaranteed Disconnect allows you to temporarily disconnect your ATMC services four times and for a total of up to 180 days within one 12-month calendar year. During the time your account is in Guaranteed Disconnect status, you pay a reduced rate for your ATMC services. You retain your telephone number and when you are ready, all services are reconnected the same day as you make the request. There is no disconnect/reconnect charge when you use the account management site, myATMC. For more information or to enroll in myATMC, call ATMC Customer Service at 910-754-4311.

Review and print your bill statements and toll calls
Review and print your current and previous bill statements.
Review your toll calls, download and print in PDF or Excel formats.

Review Equipment and Services
Review a list of the ATMC equipment and services of which you subscribe.

Manage Account Information
Make changes to your account information settings, passwords, credit card, or bank draft information. Click here to learn how to set-up a bank draft.

Go paperless with E-Bill
Sign up to review your monthly statement at myATMC and discontinue receiving a mailed bill statement. You will receive an email notification when your bill is ready to review. Call 910-754-4311 to sign up.

Accessing your account

Not Yet Registered
Please call our Customer Service Center at 910-754-4311 to register a username and password that will allow access to our secure site. Center hours are Monday - Friday, 8am - 6pm. You may also register in person at any of our four ATMC locations located in Shallotte, Leland, Sunset Beach, and Whiteville.

Forgot Your Password
Follow the instructions provided when you click on the "Forgot Your Password" link on the login page or call our Customer Service Center at 910-754-4311.

Bank Draft Instructions

myATMC automatic bank draft set up instructions.

The Settings drop down menu has a new option called “Bank Account”. Here you will be able to add, change or delete bank account settings.

Bank Draft Instructions
1. Add new bank account – Complete these fields when creating a new bank account:
  • Account Type (Checking or Savings)
  • Name on Account
  • Name of Bank
  • Bank Routing Number (only 9 digits). The bank routing number is verified to be valid using a standard set by the banking industry. Invalid routing numbers will give the error:
    • The routing number you have entered appears to be invalid
  • If you bank with a credit union, the following instructions will be provided:
    • Account number is followed by the symbol.
    • Credit Union Members: Use the full account number from your check, not your member number. Include all leading zeros, omit any spaces or characters. ex: 0000123400
  • “Bill This Bank Account Each Month” - Check this box for recurring bank draft.
    • This checkbox will be disabled if you have a recurring credit card already setup. If this box is checked for bank draft then the checkbox on the credit card page will be disabled.
    • This checkbox will be disabled If you have a myATMC “Virtual check” block.
  • Change bank account – Once you have saved your account information, you may update any field and click “Save” again.
  • Delete bank account – You may delete a banking account by clicking the “Remove Bank Account” button.
Bank Draft Instructions
2. Using “Make Payment” screen and saving bank draft information – You may also save a bank account while making a payment from the Payment page:
  • Check box “Save this payment method” - This box can be checked to save your bank account information.
  • Check box “Bill This Bank Account Each Month” – To be used for recurring bank draft.
    • This checkbox will be disabled if you have a recurring credit card already setup.
    • This checkbox will be disabled If you have a myATMC “Virtual check” block.
  • Then you go to make a payment with a saved bank account, the account information will already be completed.
  • A saved bank account can only be edited from the Account Settings / Bank Account Info page.
  • You can still make a payment using a different bank account by overwriting the information on the payments page.
Bank Draft Instructions
3. Saving, Updating, or Removing a Bank Account from myATMC will generate the following myATMC messages on the account:
Bank Draft Instructions

Notes:

  • If you choose “Bill this bank account each month”, then you are choosing to have your monthly bill automatically drafted each month. The full amount due listed on your most recent statement will be drafted on the bill due date each month.
  • You can make a one time payment of any amount at any time by utilizing the “Make A Payment” option and NOT checking the box labeled “Bill this bank account each month.”
 

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