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FINANCIAL SERVICES REPRESENTATIVE, LEVEL I, PART-TIME


ATMC, North Carolina’s largest communications cooperative, is currently seeking a Financial Services Representative, Level I.

The Financial Services Representative, Level I, is responsible for performing billing and collections functions, reconciling billing and collections data, adjusting and reconciling members’ equity, and assisting with activities associated with members’ annual meeting. This is currently a part-time position, but the person in this role must be able to transition to a full-time role and schedule if needed.

The Financial Services Representative, Level I, reports to the Manager, Financial Services.

Essential Job Functions:

  • Maintain a thorough understanding of company policies and procedures related to the privacy of company and customer data.
  • Maintain a thorough understanding of company policies and standards regarding customer interactions in-person, via electronic means and on the telephone.
  • Consistently demonstrate skill in both oral and written communications with good grammar and telephone voice clarity.
  • Maintain a thorough understanding of regulatory requirements related to job responsibilities.
  • Maintain a thorough understanding of Microsoft Word and Excel.
  • Maintain a thorough understanding of policies and procedures for company vehicle use.
  • Maintain a thorough understanding of company policies and procedures related to the visitor registration and security.
  • Maintain a thorough understanding of company policies and procedures for distribution of mail received by the company.
  • Maintain a thorough understanding of company policies and procedures and regulatory requirements related to acceptance, proper handling, posting and depositing of customer payments.
  • Maintain a good understanding of company products and services.
  • Maintain a general understanding of company policies and procedures related to member annual meeting registration and voting, and capital credit concepts.
  • Make all reasonable efforts to foster good customer relations when performing duties for the company.
  • Consistently achieve punctual attendance at assigned work times.
  • Work additional hours, when requested, to ensure all assigned tasks are completed timely and accurately.
  • Attend all required training, as directed by management.

Knowledge, Skills, and Abilities:

  • Verifying membership status, voting eligibility of individuals, and registering eligible members for ATMC’s annual meeting.
  • Processing billing address changes.
  • Processing service orders to make changes to accounts.
  • Processing member address changes.
  • Preparing report of uncollectible debt.
  • Reviewing capital credit checks and requesting the reissue of outstanding checks.
  • Greeting and check-in of visitors.
  • Logging vehicle reservations, pick-ups, and returns.
  • Answering incoming calls to company switchboard, forwarding calls to proper ATMC personnel, deliver messages when called party cannot be reached.
  • Sorting and distributing company mail.
  • Reviewing and taking needed action on all mail returned by the U.S. Postal Service.
  • Scanning, storing, and maintaining document records.
  • Preparing and delivering various customer notification letters.
  • Processing and posting payments to customer accounts.
  • Preparing daily bank deposit.
  • Preparing customer past due notices.
  • Preparing collections letters.
  • Reconciling daily payments batch.
  • Others as directed by management.

Minimum Qualifications/Education and Experience:

  • Ability to transition to full-time role required.
  • High school diploma required.
  • Experience in telecommunications industry preferred.
  • Experience with cooperatives preferred.

ATMC Benefits Include:

  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace

 

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