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ATMC , North Carolina’s largest communications cooperative, is currently seeking a Part-Time Customer Care Representative. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Part-Time Customer Care Representative (CCR) will work part-time at ATMC/ASC, LLC locations for up to 30 hours per week. The Part-Time CCR communicates effectively with new and existing customers by telephone and face-to-face interactions with customers; sells ATMC services and products; processes necessary paperwork for establishing new customer accounts; performs credit checks for new customers; accurately processes customer orders for new and upgraded services; and assists customers with billing questions while exhibiting a positive attitude and cheerful demeanor to deliver customer satisfaction.

This position reports to the Manager, Customer Care.

Knowledge, Skills, and Abilities:

  • Regular and punctual attendance.
  • Ability to maintain confidentiality.
  • Ability to work various hours between 8AM and 6PM, Monday through Friday and overtime as necessary (subject to change).
  • Ability to work on Saturdays when required.
  • Good personal computer skills, including Microsoft Office, Internet, and keyboard speed and accuracy.
  • Understanding of communications services: high speed internet, cable TV, telephone services, wireless phone services
  • Ability to work in a fast-paced environment with distractions.
  • Skill in both oral and written communication, with good grammar and telephone voice clarity.
  • Ability to speak and write in Spanish is a plus.
  • Ability to communicate with customers and co-workers in a professional and courteous manner.
  • Ability to pay close attention to detail.

Education, and Experience:

High school diploma or equivalent required. Associate Degree or higher preferred.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


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