Is the Email Address correct?
If your email settings are correct and you were able to send/receive
email before, verify the email address of the person you are trying to
email. You may want to have them send you an email and then reply to
their email. If you are able to reply to that person's email, but unable
to send them a new email, then the email address is enter wrong..
Is there an email sitting in your Outbox?
The most common problem
experienced by users is an incorrectly addressed email message sitting
in your Outbox. Most email programs will hold email messages before
sending them. If one message is incorrectly addressed, the mail server
will refuse to send it and all subsequent email messages will not be
sent. This problem is common in Outlook software as well as some
Netscape email, Internet Mail, etc. To fix this problem you will need to
launch your email software and go to the Outbox folder. See the list of
all email waiting to be sent. Double click on the first email message to
open it. Check that the email address is correct. The email should
consist of a valid username at a valid domain name. There cannot be any
spaces between the characters. If this does not work or you are unsure
of the email address, then delete the first email in your Outbox and try
sending the remaining emails. If you are still unable to send emails,
delete all emails in your Outbox and reply to an email you have been
sent. If you are able to reply to that email, then the email address
entered in one of the messages that were in your Outbox was wrong.
Large E- mail Attachment:
If your settings are fine and email
addressed correctly, then make sure that the email you are sending is
not larger than 30MB. ATMC limits the size of email attachments that can
be sent or received to 30 MB. If the file that you are sending is too
big, try compressing it. Good software to compress files is WinZip
The receiver should have the same software to be able to decipher the
No Relay Error:
If you are connected to another provider and
trying to send email through mail.atmc.net you will not be allowed to.
Most ISPs do not allow relaying through the mail server. Incoming mail
server recognizes you by your username and password, so you can check
your email no matter what provider you are connected through. Outgoing
mails server, the server that handles sending of your email, recognizes
you by the IP address, the unique IP address that you are assigned when
you connect to ATMC. When you connect to another provider our SMTP
server will not recognize you as an ATMC user. You will need to use the
SMTP Outgoing Mail server of the provider you are dialed into.
People say I am sending them a virus, but I have not sent them an
A worm virus can send infected emails without your knowledge. You do not
have to create and send, or even forward, an email with a virus attached
for other people to receive the virus from you. Certain viruses called
worms, when executed automatically sends email with the virus attached
to all addresses listed in the infected user's address book.
ATMC cannot guarantee, nor take the responsibility for, virus protection
on your system, therefore sole responsibility for virus protection lies
with the end user.
For information on how to clean the virus and prevent future infection,
see Virus information. If you need additional assistance, please contact
your computer manufacturer or a computer repair shop for professional
help with viruses.