ATMC has had reports of recent fraudulent activities in our area that could affect your business. If you use a multi-line telephone system or PBX with voicemail you could be susceptible to long distance call hacking that could cause you to incur thousands of dollars of unauthorized long distance charges. Please read carefully for more information.
It is imperative that you protect yourself by ensuring that your employees change their default passwords to unique number combinations that may not be easily guessed. As a customer with a multi-line telephone and voicemail system, you are responsible for the protection of your equipment and any toll charges made on your account.
If you have general questions about protecting your business communications equipment, we recommend that you contact your business communications equipment provider. If your business communication equipment was installed by ATMC, call 755-1675.
If you suspect you have been a target of criminal activity, it is your responsibility to contact the local authorities immediately. ATMC will cooperate in every way with any criminal investigation.
For more information on how to protect your business, check out the tips below:
General practices for protecting your multi-line telephone system:
The above security measures are general in nature and may not protect every multi-line telephone system. We encourage you to contact your equipment support provider to discuss the unique aspects and vulnerabilities of your specific multi-line telephone system in greater detail as soon as possible.
Each business should assign a system administrator to manage your multi-line telephone system and assist employees with basic phone system tasks and maintenance duties, such as: resetting voicemail passwords, adding and deleting voice mailboxes, and enabling and disabling telephone features. You are responsible for all calls made from your multi-line telephone system.
What should you look for to determine if you are a victim of toll fraud?
Review your monthly telephone statement for abnormal calling patterns such as: calls to unusual locations, high call volume, long call durations, international calls and calls to 809 or 900 area codes and high traffic after business hours.